Return Policy

  • If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable.
  • You will receive an e-mail containing the shipment date and other details of your order after it has been shipped.
  • Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
  • If the item is still within the validity period of this warranty we will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
  • If the item is outside the validity period of this warranty the customer shall be held responsible for all the shipping fees and charges when returning the defective product. Return a DOA (dead on arrival) item If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
  • If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
  • Return a defective item We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs: Photos of the front and the back of the package or box; Partial shipment slips (if applicable); Photo or video of the defective item; Photo or video and a detailed description of the problem; Within 90 days (from the date of shipment) Upon being returned, the defective item will be refunded or replaced for free.
  • Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40. If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
  • The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact us for further confirmation. After 90 days and within 180 days from shipment After receiving the defective item, we will forward it to our repair center. The shipping fees both ways will be covered by us. If the item stops working after 90 days from its shipment, you can still return it and we will forward it to the manufacturer for a repair or a replacement. We can arrange a refund or a free replacement.
  • The reimbursement of the return shipping fees will cover 35% of the price of the item up to a maximum cost of $40. We will notify you by e-mail of any expected repair costs. After 180 days from shipment, We will not accept requests for a refund or a replacement after 180 days from shipment. Please contact our customer service representatives for more information. Return incorrect item received If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs: Photos or a video of the incorrect item; Photos or a video showing the problem occurred with this product; Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it.
  • Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
  • Return unsatisfactory products If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping

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